Password and IT Support

Students should enter their username as:

SRef@student.cnwl.ac.uk e.g. 123456@student.cnwl.ac.uk you will find your Student Reference number on your ID Card.

Your password is your usual network password to log onto a computer within a college building.

Browsers supported by this service are Internet Explorer 8 or later and the latest version of Chrome, Safari and Firefox.

Password reset or issue form

Please note that we are only able to supply support between 09:00 - 17:00, Monday to Friday. Support will be provided on a "first come, first serviced" basis, please do not make more than one submission using the form below. Please bear with us if we do not get back to you immediately

First Name

Last Name

I have been allocated a laptop by the College and I am experiencing issues

Yes

Issue or Problem

Issue or description of problem

Please describe the issue you are experiencing. Maximum 1000 characters.

Student ID Number

Telephone Number

Date of Birth

I understand that by submitting this request I am giving my consent for my contact details to be stored and used by College of North West London to send me the requested information and any follow-up information that I may subsequently request.