Level 2 Diploma for IT Users

Overview

  • Adults
  • A3402-25
  • 29 September 2025 - 32 weeks
  • Willesden Campus
  • Standard: £825

Details

This course is ideal for learners who want to develop essential IT skills to boost their employability or progress into further study. Whether you’re aiming to work in an office environment, a creative role, or the wider tech industry, the Level 2 Diploma for IT Users provides the foundation you need.

The flexible structure of the City & Guilds ITQ means it’s suitable for a wide range of learners, including those currently in work or looking to change careers. You’ll build confidence using common software tools and explore more specialised areas like programming, web design, and cloud technologies.

What Will I Learn?

The course includes a combination of core and specialist units tailored to your interests and career goals. Topics include:

  • Microsoft Office applications (Word, Excel, PowerPoint)
  • File management and digital productivity
  • Web page design and digital publishing
  • Programming fundamentals
  • Using cloud-based technologies
  • Creating and managing digital content
  • Improving communication through IT
  • Data handling and security awareness

You will also have the opportunity to develop transferable skills such as communication, problem-solving, teamwork, and independent learning.

Course Features

  • Delivered by experienced tutors in well-equipped IT labs
  • Hands-on learning with real-world applications
  • Opportunities to customise your learning pathway
  • Develop skills needed for modern office and tech roles
  • Support available for English language learners and those with additional needs

Entry Requirements

You should have a minimum of GCSE Grade 3 or above, or an equivalent qualification. An interview will be part of the enrolment process to ensure the course is right for you.

What’s Next?

After successful completion of this diploma, you could progress to:

  • Level 3 Diploma for IT Users
  • Employment in roles such as:
    • IT support technician
    • Office administrator
    • Junior web designer
    • Data entry or helpdesk support

Or you can continue developing your IT skills with further specialist training or apprenticeships.