Level 2 Certificate For IT Users

Are you aged 19+ and ready to develop your digital skills for work or life? The Level 2 Certificate for IT Users is ideal for adults who want to improve their confidence using computers and become more effective in an office or professional environment.

Whether you're looking to return to work, change careers, or simply gain valuable tech knowledge, this practical course covers a wide range of computer skills at a pace that suits your ability.

We welcome learners with a range of abilities and offer language support for speakers of other languages, as well as specialist equipment for those with disabilities or visual impairments.

What Will I Learn?

This course provides a hands-on approach to learning IT and office software. You will cover:

• Improving productivity using IT
• Creating and saving documents
• File management and organisation
• Formatting documents professionally
• Importing and using images
• Designing basic web pages
• Using Microsoft Access databases
• Creating presentations in PowerPoint
• Building and formatting spreadsheets

You’ll also take part in activities that support personal, social, and workplace skills, helping you feel more confident in professional settings.

Key Features

• Focus on Microsoft Office and workplace applications
• Supportive environment for adult learners
• Specialist resources for additional learning needs
• Opportunities to explore both software and basic hardware/networking
• Qualification is equal to 16 credits

Entry Requirements

You will need English and Maths skills at Level 1. If you do not have evidence of your English and Maths levels you will be given an online English and Maths assessment after you submit your application. You may also be asked to complete a piece of free writing or a vocational assessment. If you meet the entry requirements you will then be offered an interview with a tutor to discuss the course.

What’s Next?

After completing this course, you may progress to:

• Level 3 Diploma for IT Users
• Other vocational or office-based qualifications
• Employment in admin or office-based roles
• Further study in IT, business, or digital skills

What qualification do I get on completing this course?

City & Guilds Level 2 Certificate for IT users (ITQ)